MOSCOW, November 30 – RIA Novosti. Post Bank has opened a flagship customer center in Mytishchi, which has become the bank’s fifth branch in the city and 30,166 branches in Russia, the bank’s press service reported.
In the new branch, customers will be able to benefit from all the services and services of the bank and provide consultancy on emerging financial issues.
According to Dmitry Leonov, head of the Moscow division of Post Bank, the bank relies on the parallel development of online and offline.
“We believe that the key to success lies in the optimal combination of these two formats. At the same time, each customer can choose the most convenient way for himself to interact with the bank in a given situation. Despite the rapid digitalization, Leonov, quoted by the press service of the Bank, said, “People come to a bank branch and communicate live with a consultant. are still important. To do this, we have the most comfortable environment for communication – no partitioning or zoning.”
The bank has been operating in Mytishchi since 2018, as Vitaly Zabrodin, the regional center manager of Post Bank noted.
“We have recently crossed the 50 thousand customer limit in Mytishchi and in total we have more than 21 million customers across the country. I am sure the new branch will be another attraction and our customer base Customers will grow even more,” said Zabrodin, whose words led the press service.
The press service explains that in total in Moscow and the region, there are now more than 1,800 customer service points and the bank has more than 600 ATMs. More than 4,400 post offices have terminals where residents can withdraw cash or renew their cards near their homes, as well as pay for postal services.
Post Bank is developing three types of presence in the country. The first is their flagship customer center. They are located on the busiest streets of the largest cities of Russia. Its visitors can access the full range of banking services. The bank applies the two most popular forms of presence at post offices. There, Post Bank is represented by customer centers equipped with ATMs, where services are provided by bank employees, and service windows for citizens, where basic financial services are provided by employees of the Russian Post Bank, while windows are equipped with terminals.
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